Frequently Asked Questions

If you have a question that is not addressed below,

please let us know through the contact form. Thank you.

About MYO Coffee

What is MYO Coffee?

MYO stands for Make Your Own -- we are avid home brewers ourselves, and just wish that more people could share in the joys of making coffee with your own hands!

What makes you different from other coffee subscriptions out there?

We care about the people drinking the coffee as much as the coffee itself. With our MYO Coffee Diagnosis and Build-Your-Own subscription plans, we give you more freedom to tailor your coffee subscription to fit your taste preference and lifestyle.

 

We source for our own coffee. Coffee is a seasonal produce and flavours peak when green coffee is fresh. MYO offers a small, tightly curated selection of specialty coffee that is regularly updated to make sure we're sending coffee that's as fresh and flavourful as possible.

 

We roast our own coffee. We roast on every Sunday, and ship all orders on the next day, so your coffee reaches you in the freshest possible state. Coffee tastes best when it's fresh, so this means you can enjoy coffee at its peak flavour for a longer period of time.

How does it work specifically? How do I start ordering?

Complete our free 10-question MYO Coffee Diagnosis, and we'll tailor a unique coffee subscription for you based on your taste preferences and lifestyle. 

 

Alternatively, you can also choose to build your own subscription. Visit our 'Shop' page and choose from our 3 plans: Lite, Standard or Premium. Each plan is fully customisable during the checkout process.

What is the MYO Coffee Diagnosis? Why do you recommend I complete it?

The MYO Coffee Diagnosis is a free 10-question quiz that helps us find out more about your taste preference and lifestyle. With this information, we can customise your coffee subscription, from the type of coffee, to how much coffee we send you. When the subscription is a good fit for you, everyone is happy, and that's what this should be all about!

What if I don't like the coffee subscription you've tailored for me?

No worries, you can also build your own subscription plan by selecting the plan type, coffee taste profile and frequency of delivery. Take a look at the subscription plans available in our 'Shop' page, and start building from there.

How do I build my own coffee subscription?

First, visit our 'Shop' page, and choose from one of the 3 plans we offer: Lite, Standard and Premium. During the checkout process, you can further customise your subscription in the following ways:

 

  • Select how often you receive a bag of coffee: Monthly or Biweekly
  • Select from three coffee taste profiles: Fruity & Bright, Balanced or Dark & Bold
  • Select how you wish to receive your coffee: Whole beans or Ground (you can specify the grind size) 
What is the difference between your Lite, Standard and Premium plans?

We know coffee fits into everyone's lifestyle differently -- some people drink more, some people are looking for rare coffees, some people would prefer something fuss-free, and so on. That's why we've come up with 3 differentiated subscription plans.

 

The MYO Lite consists of a 135g bag (approx 9 cups) of coffee every shipment. Each bag is S$9.90.

 

The MYO Standard consists of a 200g bag (approx 13 cups) of coffee every shipment. Each bag is S$14.

 

The MYO Premium consists of a 200g bag (approx 13 cups) of coffee every shipment. Sometimes, we get rare or limited coffees that don't make it into our online shop. With MYO Premium, we send you one of these every 2 shipments. Each bag is S$21.

 

You can choose to subscribe on a monthly or biweekly basis. Standard and Premium subscribers get an additional $0.50 off every bag when you subscribe biweekly.

I'm not ready to start on a subscription yet. Can I just buy one pack of coffee from you?

Absolutely. Individual bags (200g) of our current selection of coffee are available for purchase on the 'Shop' page.

 

But we just want to remind you that you enjoy more savings when you subscribe -- each bag is S$14 on our MYO Standard plan VS S$16 as a one-time purchase. (And you can cancel your subscription any time.)

 

Rare and limited coffees are also only available to our MYO Premium subscribers and are not sold on our online shop.

I'm thinking of referring a friend to give MYO a try. Do you offer any referral discounts?

That's great, we're happy to hear that! We have a friend referral programme, whereby both the referrer and new member gets a one-time S$5 credit to spend. Just make sure your friend joins MYO Coffee via the referral link in your customer login area to claim the credit! 

About my subscription/orders

Is it possible to change, pause or cancel my subscription?

Absolutely. You can change your customisations (e.g. grind size) by logging in and clicking on Manage Subscription > Update Choices. 

 

To pause or cancel your subscription any time, click on Manage Subscription > Subscription Settings.

 

If you find that you are having difficulties, just give us a shout any time through our live chat or email, and we'll be happy to assist.

Can I upgrade my coffee subscription plan?

Of course! First, cancel your current subscription plan -- you can do so by logging in to your account and clicking on Manage Subscription > Subscription Settings. Then, just check out the new subscription plan you want!

 

Before you pay, don't forget to use the discount code that was sent to you when you first signed up for MYO Coffee -- there is a one-time $5 discount for customers who are upgrading to MYO Premium, and a one-time $3 discount for customers who are upgrading to MYO Standard. If you've lost your code, just give us a shout through our live chat and we'll send it to you again!

When will I receive my coffee?

We roast once a week on every Sunday. All new orders received before Saturday, 12pm will be shipped out on Monday, so your coffee gets to you in the freshest possible state. 

 

We provide free shipping via Singpost, which usually takes 1-3 working days to reach you. If you need your coffee urgently, or prefer other delivery methods, please contact us directly via our contact form, and we will be happy to assist!

When do you bill my subscription?

You will be billed for your first shipment of coffee at the time of check out. Following that, you will be billed once every 2 weeks or 4 weeks (counting from the day you signed up) based on the shipping frequency you have selected. 

 

You can cancel, change or pause your subscription any time before your next billing without additional charge.

 

If you have been billed, but wish to cancel your subscription before your next shipment of coffee is shipped out, we will be happy to process a refund.

Can I get an exchange or refund after my order is placed?

Due to coffee's perishable nature, we're afraid we can't give refunds for orders that have been processed. But we do want all our customers to be happy, so please contact us directly through our email form if you need further assistance, and we will try our best to work things out.

 

For coffee gear, we would gladly process exchanges and refunds for items that are defective or damaged in transit. Please contact us directly with your order reference number.

I don't have a grinder. Can I request for my coffee to be ground?

Absolutely. While we highly recommend whole beans to maximise freshness and flavour in your coffee, we understand that sometimes it is just more convenient to receive pre-ground coffee. When you checkout, there will be options available for you to select if you want your beans to be ground, and to what grind size. Having said that, we will strongly recommend you invest in a grinder, and we have grinders for sale in our webstore. Have a look! 

Do I need to pay for shipping?

Nope :) We offer free shipping by Singpost for all Singapore customers. If you need to prefer to receive your coffee by other shipping methods, or need your coffee urgently, please contact us directly and we will be happy to assist.

I don't live in Singapore. Can I still subscribe or buy coffee from you?

Of course, but the webstore is not configured to accept international orders yet as the delivery costs cannot be automatically calculated. So you will need to drop us a message through the website's live chat, or email us at talktous@myo-coffee.com and we will tailor something for you. 

Can I gift a subscription or item?

Of course! Nothing beats sharing good coffee with the people we love. Just select the gift option when you check out. If you are gifting a subscription, you will be able to specify the duration of the gift. Do remember to fill in your gift message before you check out!

About the coffee

What is the quality of coffees I will be receiving?

We send you specialty grade coffee that we source from all over the world. You can see our current coffee selection under the 'Shop' page, and read details about each origin in each coffee's individual page.

What roast level are your coffees?

Our coffees are generally light to medium roasts to highlight and accentuate the flavours that are unique to each coffee origin.

What do you mean by freshly roasted? Is there an expiry date for my coffee?

We roast and pack on every Sunday and ship out your coffee on Monday, so your coffee gets to you as fresh as possible. There is no expiry date per se, but coffee tastes best fresh, so we recommend that you finish it within one month from the roast date.

What are tasting notes? Are they flavours added to the coffee?

Tasting notes are simply descriptions of flavours that one might expect to taste in a cup of coffee. (For example, don't be alarmed if you can taste citrus fruits in your cup!) They are not flavourings that are added, but are inherent in each coffee as a characteristic of where and how they are grown.

How do I store coffee? Can I put it in the fridge?

Coffee is best stored in a dark, cool place without direct sunlight. Our custom-design MYO coffee bag makes storage easy with its compact size and ziplock. Alternatively, an airtight container works too. Please don't stow your coffee in the fridge -- it will absorb all the other smells inside!

Other questions

We would love to get delicious coffee in our office! Can you help us with that?

Of course! MYO Coffee offers a corporate subscription catered to offices. You can find out more on our 'Corporate' page, or email us directly with your needs -- we will be happy to customise something for you.

I hate receiving spam in my mailbox. How often and what information do you send in your newsletters?

We hate spam too. We send occasional digests of useful tips for making your own coffee, or other coffee-related updates from our MYO Movement blog. We also sometimes send exclusive newsletter discount codes 'cos who doesn't like a good flash sale?

I am concerned about privacy and security of my information.

MYO Coffee will not use your personal information for anything other than providing services to you. The information we gather from our customers enables us to personalise and improve our services.

 

We will never share your personal information with third parties without your consent. We do not and will not, sell, trade or rent your personal information to others.

 

With your consent, we collect your email address to keep you in the loop of our latest updates and exclusive email discount codes. You are free to unsubscribe from our newsletter any time. 

 

MYO Coffee does not store your credit card information on our servers. Our payments are processed through Stripe, which is audited by a PCI-certified auditor, and certified to PCI Service Provider Level 1, which is the most stringent level of certification available in the payments industry.

Your FAQ doesn't answer my question. What can I do?

We love to hear from our customers, so please drop us a quick note using our live chat, or just email us directly through our contact form. We look forward to hearing your feedback and suggestions to help us serve you better!